Terms of Service

1. Acceptance of Terms

By using this website or booking a room through our platform, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with these Terms, please do not use our website or services.

2. Eligibility

To make a reservation, you must:

• Be at least 18 years of age or the legal age required in your jurisdiction.
• Provide accurate and complete booking information.
• Have the legal authority to enter into a binding agreement.

3. Reservations

All bookings are subject to:

• Room availability.
• Confirmation by the hotel.
• Successful payment where applicable.
• Verification of guest information.

The hotel reserves the right to refuse or cancel any reservation that contains inaccurate, fraudulent, or incomplete information.

4. Pricing

Room prices displayed on the website:

• Are subject to availability.
• May change without prior notice until a reservation is confirmed.
• May include or exclude taxes and additional charges as specified during booking.
• Are confirmed only after successful reservation confirmation.

5. Payments

Guests agree that:

• Payment may be required at the time of booking or during check-in depending on the selected rate.
• All payments must be made using approved payment methods.
• Failed or declined transactions may result in cancellation of the reservation.
• Payment processing is handled through secure third-party payment providers.

6. Check-In and Check-Out

• Guests must comply with the hotel's standard check-in and check-out procedures.
• Valid government-issued identification may be required during check-in.
• Early check-in and late check-out are subject to availability and may incur additional charges.
• Guests are responsible for completing check-out within the permitted time.

7. Cancellations and Refunds

Cancellation and refund eligibility depend on:

• The selected room type.
• The booking rate.
• The hotel's cancellation policy.

Refunds, where applicable, will be processed according to the hotel's policies and the payment provider's processing timelines.

8. Guest Responsibilities

Guests agree to:

• Provide accurate booking information.
• Respect hotel property and facilities.
• Follow hotel rules and regulations.
• Maintain appropriate behavior during their stay.
• Be responsible for any damages caused by themselves or their visitors.

The hotel reserves the right to charge for damages resulting from misuse or negligence.

9. Prohibited Activities

Guests must not:

• Engage in illegal activities.
• Damage hotel property.
• Disturb other guests.
• Use the premises for unlawful purposes.
• Attempt unauthorized access to hotel systems or networks.
• Submit false or misleading booking information.

Violation of these rules may result in immediate cancellation of the reservation or removal from the property without refund.

10. Hotel Rights

The hotel reserves the right to:

• Refuse service where permitted by law.
• Cancel fraudulent or suspicious bookings.
• Modify room assignments when operationally necessary while providing an equivalent or upgraded accommodation whenever possible.
• Update hotel policies without prior notice.

11. Website Usage

Users agree to:

• Use the website only for lawful purposes.
• Not attempt to interfere with website functionality or security.
• Not copy, reproduce, or distribute website content without permission.
• Not misuse the booking platform or automated systems.

12. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Images
• Text
• Graphics
• Icons
• Layouts
• Software
• Designs

is the property of Emirates Inn & Emirates Grand Inn or its licensors and is protected by applicable intellectual property laws. Unauthorized use is prohibited.

13. Limitation of Liability

To the fullest extent permitted by law, Emirates Inn & Emirates Grand Inn shall not be liable for:

• Indirect or consequential damages.
• Loss of profits or business opportunities.
• Delays caused by events beyond our control.
• Technical interruptions or website downtime.
• Errors caused by third-party service providers.

Our total liability shall not exceed the amount paid for the affected reservation where permitted by law.

14. Force Majeure

The hotel shall not be held responsible for failure or delay in providing services due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Public health emergencies
• Power failures
• Civil unrest
• Acts of terrorism
• Internet or communication failures

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Third-Party Services

Our website may contain links or integrations with third-party services such as payment gateways, maps, analytics, or email providers. We are not responsible for the content, availability, or privacy practices of third-party services.

17. Modifications to the Terms

We reserve the right to modify these Terms of Service at any time. Any changes become effective upon publication on this website. Continued use of the website after changes constitutes acceptance of the revised Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which the hotel operates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.