Cancellation Policy

1. Booking Information

Guests can make reservations through our official website or other authorized booking channels.

During the booking process, you may be required to provide:

• Full Name
• Email Address
• Mobile Number
• Check-in Date
• Check-out Date
• Number of Guests
• Room Category
• Number of Rooms
• Special Requests, if applicable
• Identification details as required during check-in

A booking is considered confirmed only after the required booking details and payment requirements have been successfully completed.

2. Booking Confirmation

After a successful reservation, a booking confirmation will be provided to the guest. The confirmation may include:

• Booking Reference Number
• Hotel Name
• Guest Name
• Room Category
• Check-in Date
• Check-out Date
• Number of Guests
• Booking Amount
• Payment Status
• Cancellation Terms
• Special instructions, if applicable

Guests are requested to verify all booking details immediately after receiving the confirmation.

3. Check-in and Check-out

4. Booking Modification

Subject to availability and the applicable booking conditions, guests may request changes to:

• Check-in date
• Check-out date
• Number of guests
• Room category
• Special requests

Any modification may result in a change to the total booking amount or applicable charges. Modification requests should be made as early as possible before the scheduled check-in date.

5. Cancellation of Booking

Guests may cancel their reservation according to the cancellation terms applicable to their booking.

Cancellation policies may vary depending on:

• Room category
• Rate plan
• Booking date
• Check-in date
• Promotional offers
• Payment method
• Special booking conditions

Guests are advised to review the cancellation terms displayed during the booking process and in the booking confirmation.

6. Cancellation Request

Cancellation requests can be submitted through the available booking channel or by contacting the hotel directly.

When requesting cancellation, guests may be required to provide:

• Guest Name
• Booking Reference Number
• Registered Mobile Number
• Registered Email Address
• Check-in Date
• Reason for cancellation, if required

A cancellation will be considered successful only after the cancellation request has been acknowledged or confirmed.

7. Cancellation Charges

Cancellation charges, if applicable, will be determined according to the cancellation policy associated with the reservation. Depending on the booking conditions:

• Free cancellation may be available within the permitted cancellation period.
• A partial cancellation charge may apply after the permitted period.
• The full booking amount may be non-refundable for certain bookings.
• Promotional or special-rate bookings may have separate cancellation conditions.

8. No-Show Policy

If a guest does not arrive at the hotel on the scheduled check-in date without cancelling the reservation, the booking may be treated as a No-Show. Depending on the applicable booking conditions, the hotel may:

• Retain the applicable booking amount.
• Charge a cancellation or no-show fee.
• Release the reserved room.

The exact terms will depend on the rate plan and booking conditions selected at the time of reservation.

9. Refund Processing

• If a refund is applicable, it will be processed according to the hotel's cancellation and refund policy.
• Refunds will generally be made to the original payment method used for the reservation, where applicable.
• The time required for the refund to reflect in the guest's account may depend on the payment provider or bank.

10. Special and Promotional Bookings

• Bookings made under special offers, promotional rates, packages, or discounted plans may have specific booking and cancellation conditions.
• Such conditions will be displayed during the booking process or communicated in the booking confirmation.
• Guests are advised to carefully review these terms before completing the reservation.

11. Changes by the Hotel

In exceptional circumstances, the hotel may need to modify or cancel a reservation due to operational, safety, maintenance, or other unavoidable reasons. In such cases, the hotel will make reasonable efforts to:

• Inform the guest as soon as possible.
• Provide an alternative arrangement where available.
• Offer an applicable refund where required.