Refund Policy

1. General Cancellation Policy

Guests may request cancellation of their reservation subject to the cancellation conditions applicable to their booking.

Cancellation terms may vary depending on:

• Hotel selected
• Room category
• Rate plan
• Booking date
• Check-in date
• Promotional offer
• Payment method
• Special booking conditions

The cancellation terms applicable to a specific reservation will be displayed during the booking process and/or included in the booking confirmation.

2. Free Cancellation

• Where a reservation includes a free cancellation option, guests may cancel the booking within the specified cancellation period without incurring a cancellation charge.
• The applicable cancellation deadline will be mentioned in the booking confirmation.
• Cancellation requests received after the permitted free-cancellation period may be subject to applicable cancellation charges.

3. Non-Refundable Bookings

Certain room rates, promotional offers, discounted plans, or special packages may be offered as non-refundable. For non-refundable reservations:

• Cancellation may not be eligible for a refund.
• Changes to the reservation may be restricted.
• No refund may be provided for early departure or no-show, subject to the applicable booking terms.

Guests should carefully review the rate conditions before completing a non-refundable booking.

4. Partial Refunds

Where applicable, a partial refund may be provided after deducting the applicable cancellation charges.

The refund amount will depend on:

• Time of cancellation
• Booking value
• Cancellation terms
• Applicable hotel charges
• Payment processing charges, if applicable

5. No-Show

• If a guest fails to arrive on the scheduled check-in date without cancelling the reservation, the booking may be classified as a No-Show.
• Depending on the applicable rate plan, the hotel may retain part or all of the booking amount.
• No-show conditions will be determined according to the terms applicable to the reservation.

6. Early Check-Out

• If a guest checks out before the originally confirmed departure date, the unused portion of the booking may not automatically qualify for a refund.
• Any refund or adjustment for early departure will depend on the applicable booking conditions and hotel policy.
• Guests are encouraged to contact the hotel before making changes to their stay.

7. Refund Eligibility

A refund may be applicable in circumstances such as:

• Cancellation within an eligible free-cancellation period.
• Duplicate payment.
• Payment received for a booking that was not successfully confirmed.
• Hotel-initiated cancellation where a refund is applicable.
• Other circumstances specifically approved by the hotel.

Refund eligibility will be determined based on the booking terms and circumstances of the request.

8. Refund Method

Approved refunds will generally be processed to the original payment method used during the booking. For example:

• Credit/Debit Card → Refund to the same card
• UPI → Refund through the applicable payment channel
• Online Payment → Refund through the original payment provider

The availability of a particular refund method may depend on the payment provider.

9. Refund Processing Time

Once a refund has been approved and initiated by the hotel, the time taken for the amount to appear in the guest's account may depend on:

• Payment gateway
• Bank
• Card issuer
• UPI provider
• Other financial institutions

The hotel is not responsible for delays caused by external banks or payment service providers.

10. Cancellation by the Hotel

In exceptional situations, Emirates Inn or Emirates Grand Inn may need to cancel a confirmed reservation due to circumstances beyond reasonable control, operational requirements, safety concerns, or other unavoidable situations. Where applicable, the hotel will:

• Inform the guest as soon as reasonably possible.
• Assist with alternative arrangements where available.
• Process an applicable refund according to the circumstances.

11. Booking Modification Instead of Cancellation

Where possible, guests may request to modify their reservation instead of cancelling it. Changes may include:

• Change of check-in date
• Change of check-out date
• Change of room category
• Change in number of guests

Modifications are subject to availability and may result in additional charges or changes to the booking amount.

13. Important Information

• Guests are responsible for reviewing the cancellation and refund conditions before completing their reservation.
• Different room types, promotional offers, and rate plans may have different cancellation conditions.
• In case of any conflict between this general policy and the specific cancellation terms displayed for a reservation, the terms applicable to that particular reservation will govern.

14. Policy Updates

We may update this Cancellation and Refund Policy from time to time to reflect changes in our services, booking procedures, or applicable requirements. The latest version will be published on our website with the updated effective date.