Privacy Policy

1. Information We Collect

We may collect the following information from you:

2. How We Use Your Information

Your information is used to:

• Process and confirm hotel reservations.
• Manage bookings, cancellations, and modifications.
• Communicate booking confirmations and updates.
• Respond to customer enquiries.
• Provide customer support.
• Improve our website and services.
• Prevent fraud and unauthorized activity.
• Comply with legal and regulatory obligations.
• Generate invoices and booking records.

3. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

• Remember your preferences.
• Improve website performance.
• Analyze website traffic.
• Maintain secure user sessions.

You may disable cookies through your browser settings; however, certain website features may not function properly.

4. Sharing of Information

We do not sell, rent, or trade your personal information. Your information may only be shared with:

• Authorized hotel staff.
• Trusted payment service providers.
• Government or legal authorities when required by law.
• Technology providers who assist in operating our website.

All third-party providers are required to protect your information appropriately.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information. These include:

• Secure servers
• Encrypted communication (HTTPS/SSL)
• Restricted administrative access
• Regular security monitoring
• Data backup procedures

While we strive to protect your information, no online system can guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your reservation.
• Provide customer support.
• Meet legal, tax, and accounting obligations.
• Resolve disputes.
• Enforce our policies.

Once the retention period expires, your information is securely deleted or anonymized.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your data where legally permitted.
• Withdraw consent where applicable.
• Request a copy of your stored personal information.
• Object to certain processing activities.

Requests can be made using the contact details provided below.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18 without the supervision of a parent or legal guardian. We do not knowingly collect personal information from children.

9. Third-Party Services

Our website may include links or integrations with third-party services such as:

• Payment gateways
• Maps
• Email services
• Analytics tools

These third-party services operate under their own privacy policies, and we encourage you to review them before providing personal information.

10. Marketing Communications

With your consent, we may send you:

• Promotional offers
• Seasonal discounts
• Hotel updates
• Special packages
• Newsletters

You may unsubscribe from marketing communications at any time using the unsubscribe option or by contacting us directly.

11. International Data Transfers

If required for operational purposes, your information may be processed or stored in locations outside your country, subject to appropriate safeguards and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. The latest version will always be available on our website with the updated effective date.